Chris Levey, a saturnine looking yet pleasant 3-day a week volunteer at the barren- looking Travelers Aide kiosk at 30th Street Station in Philadelphia says that Travelers Aide doesn’t offer all that much. The most common question is where the bathroom is followed by where the BOLT bus location is. People also ask about tourist destinations and Levey directs them to the Independence Hall area and offers a map.
Not infrequently Levey gets approached by people who don’t have money and need a place to stay. Men he sends to the Roosevelt Darby Center, women to the House of Passage, emergency housing shelters. They relate all kinds of stories, he says. A guy the week before said he had come for a job interview, didn’t get the job and had no money to get home. Levey supplies these down-on-their-luckers with a token to get to the shelter.